What is investigate 311?

Investigate 311 is a system that is designed to help local authorities and government agencies address non-emergency issues such as graffiti, potholes, noise complaints, illegal dumping, and other similar problems. The system allows citizens to submit inquiries and reports about issues affecting their community via phone, web, or mobile application. The inquiries are then logged, tracked, and forwarded to the relevant local agency or department, which is responsible for resolving the issues.

Investigate 311 is widely used in North America, with many cities and counties adopting the system to improve accountability and efficiency in the delivery of government services. It has been praised for its ability to provide real-time updates on the status of inquiries and allow agencies to prioritize and assign work to their teams efficiently.

Investigate 311 is often integrated with other government systems such as geographic information systems (GIS) and customer relationship management (CRM) platforms to improve the quality and accuracy of information. This integration allows for better data analysis, resource allocation, and decision-making. The system is also a valuable tool for engaging and involving citizens in the decision-making process of their communities, promoting transparency and accountability, and ensuring that local issues are addressed promptly and efficiently.